If these forms of communication are inconsistent or contradictory, the non-verbal messages tend to override the verbal messages
to verbal and non-verbal aspects of communication and empathy
These results suggest that explicit communication training and feedback might be necessary to raise students’ awareness for the different aspects of communication and their interaction.
Affiliative styles of communication were shown to be positively related to patients’ satisfaction with a physician while a negative association of patients’ satisfaction with a physician correlated with dominant/active communication styles
style of communication reduced patients’ anxiety and facilitated their openness whereas a dominant/active communication style displayed reprimanding or condescending features, which resulted in reduced patient disclosure and compliance
Empathy is of great significance for better healthcare outcomes as part of a warm and friendly communication style
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