Call Coaching allows users to Listen, Whisper and Barge on in-progress calls. It can be used for new salesperson training, mentoring, or assisting with complex sales.
Call Coaching has three modes: Listen, Whisper, and Barge. Listen: Users can hear the salesperson and lead, but cannot talk to either. Whisper: Users can hear the salesperson and lead, and can talk to the salesperson, but will not be heard by the lead. Barge: Users can hear the salesperson and lead, and can be heard by both.
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