Klarna_The future of shopping-portrait -new 2 copy - Klarna_The-future-of-retail.pdf

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Top Highlights

• Through the use of AI and Machine Learning, it will be possible to bring the company closer to the customer, both in the sale and purchase of our products, as well as through our support services.

• The two most prominent desires from shopping in the future are accurate clothing t, using personalised measurement systems and a connectivity between online and in-store measurements. By 2041, more consumers also expect to engage in the circular economy, with many hoping that more stores in the future will offer a buyback programme (33%), closely followed by rental options (32%

• T, the AI chatbot developed by OpenAI, to take the consumer survey - and this is what it thought. Majority of stores will be cash free in 10 years time. Augmented reality (AR) will enhance the real-world physical store shopping experience in the future. Virtual reality (VR) shopping will be preferred to real-world in-store in the year 2041. Online shopping deliveries will be fully automated, using drones and robots, by the year 2041. There will only be robots and AI working in physical stores by the year 2041.

Toughts & Comments

Efi Pylarinou

The two most prominent desires from shopping in the future are accurate clothing t, using personalised measurement systems and a connectivity between online and in-store measurements. By 2041, more consumers also expect to engage in the circular economy, with many hoping that more stores in the future will offer a buyback programme (33%), closely followed by rental options (32%).