before the order status is updated to "To Ship - Awaiting Collection".
may cancel the order before the order status is changed to "Shipped".
within 48 hours of submission
If the seller takes no action against a cancellation or refund request, the pending requests will be automatically approved.
without the seller's approval if the shipping type is Ship by TikTok and the order status has not changed to "To Ship - Awaiting Collection".
without the seller's approval if the order is fulfilled via shipping type Ship by Seller and the cancellation request is made less than one (1) hour from the time of ordering.
Orders paid for over an hour with shipping type Ship by Seller can still be canceled before it is shipped if customers submit a cancellation request and obtain the seller's approval.
6 calendar days
logistics service provider notifies TikTok Shop during the shipment period that the order has been lost or damaged, TikTok Shop will automatically cancel the order.
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