Salesforce Platform Basics
trailhead.salesforce.com/content/learn/modules/starting_force_com/starting_intro?trail_id=force_com_admin_beginner
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no code (declarative) and programmatic development
CRM
stores your customer data, gives you processes to nurture prospective customers, and provides ways to collaborate with people you work with.
Depending on what your company purchases
these features as a model house that a real estate agent shows off.
you can customize and build whatever it is that makes your company unique
DreamHouse
Michelle
D’Angelo
Terms
Object
database
database, think of a giant spreadsheet
app
a set of objects, fields, and other functionality that supports a business process.
Objects
in the Salesforce database that store a particular kind of information
standard objects
custom objects
Records
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