Users contribute to the design process, which allows them to provide feedback, suggest ideas, and participate in decision-making. The goal is to create products and services that accommodate users’ needs and help them achieve their objectives.
Collaboration: Involve collaborative activities where participants can contribute their knowledge, insights, and ideas.
Empowerment: Empower users and stakeholders to actively influence design decisions.
Iteration: Iterate; the design process is iterative, with continuous feedback and refinement.
Contextual understanding: Listen to the participants to understand the context in which the final product or system will be used. Learn the cultural, social, and environmental factors to create solutions tailored to their specific context.
User advocacy: Allow users to advocate for themselves throughout the design process. Address power imbalances and ensure design decisions prioritize users' interests and goals.
This approach is best used for products or services that affect many different types of people, like city or government projects or services.
However, participatory design requires a heavy investment by the end-user, which is not always likely or practical without strong incentives.
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