(22) Personal Telephone Etiquette. | LinkedIn

Tags

Top Highlights

• We've noticed that some people pick up calls and do not utter a word for seconds going to a minute or more unless the caller talks from their end. Sometimes these are job seekers. These are people in the labour market saying that there are no jobs. Yet, they don’t seem ready (Professionally) to receive information regarding the jobs they’ve applied for.

• Are you aware that organizations may assess professionalism by conducting telephone etiquette evaluations?

• Unless you are in danger and wouldn't want people around to know that you have picked up a call, the phone should be answered with a positive greeting such as ‘Hello’’ Good Morning/good day. Where you are taking the call on behalf of a business, your name and business/organization name should follow.

• Personal telephone etiquette is crucial for maintaining professionalism and positive communication.

• We've noticed that some people pick up calls and do not utter a word for seconds going to a minute or more unless the caller talks from their end.

• Answer promptly:

• Speak clearly and professionally:

• Listen actively:

• Identify yourself:

• Use hold and mute appropriately:

• Be mindful of your surroundings:

• Return calls promptly:

• Respect privacy and confidentiality:

• Manage time:

• End the call politely:

• Follow-up: