How shared-services organizations can prepare for a digital future
Clearly, the traditional focus areas for shared-services organizations will need to change to accommodate digitization (exhibit). Rather than operate as far-flung service factories, shared-services organizations would do well to think of themselves as centers of expertise, with less emphasis on completing lower-level manual tasks and more time spent devising and launching innovative and efficient service options. Rather than hire low-cost, entry-level talent, shared-services organizations will need to look for expertise in areas such as point robotics, data analytics, and agile software development.
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